MICHAEL A. BRITIGAN
address and details supplied on request
BACKGROUND SUMMARY
IT Professional with extensive experience in project management, support,
and quality assurance in the software development industry. Demonstrated skills
and accomplishments in:
| • Project Management |
• Database Design |
| • Test Design and Implementation |
• Database Maintenance |
| • Training |
• SQL |
| • Documentation |
• Test Automation |
PROFESSIONAL EXPERIENCE
Project Management
- Spearheaded quality assurance department start-up at
Information Advantage, including hiring, setting up procedures, and acquiring
equipment, exceeding established goals while improving product quality.
- Managed project to develop sales forecasting system for global consumer package
goods company, providing automated tools to statistically analyze and enhance
sales activities.
- Developed system for global consumer package goods company to compare product
promotion to sales information, meeting corporate budget guidelines and increasing
revenue.
Quality Assurance and Customer Support
- Managed projects to implement software releases, upgrades, and enhancements,
successfully meeting deadlines and ensuring customer satisfaction.
- Designed and maintained testing databases for use by quality assurance, technical
support and development, providing a consistent test environment for verifying
bug
fixes and testing client issues.
- Wrote UNIX shell scripts to automate test result documentation, streamlining
processes and reducing elapsed testing time by 50%.
- Designed and conducted training courses to develop product skills for new
programmers resulting in higher customer satisfaction with code fixes due to
the programmers better understanding of how customers used the product.
Training and Documentation
- Conducted internal and external training for clients in product programming techniques, enhancing skills and providing clients with the capability for customizing their user interface.
- Prepared and presented multiple in house training classes.
- Wrote user manuals for statistical and data entry software.
- Six years teaching undergraduate level introductory statistics course.
EMPLOYMENT HISTORY
| COMPUTER ASSOCIATES INTERNATIONAL, INC., Islandia, NY |
2000 - 2005 |
| Sr. Quality Assurance Engineer |
2003-2005 |
|
| Quality Assurance Engineer |
2000-2003 |
|
| Manager, Quality Assurance |
2000 |
|
| STERLING SOFTWARE, Dallas, TX (acquired by Computer Associates) |
1999 - 2000 |
| Manager, Quality Assurance |
1999-2000 |
|
| INFORMATION ADVANTAGE, Eden Prairie, MN (acquired by Sterling) |
1991 - 1999 |
| Manager, Quality Assurance |
1994-1999 |
|
| Manager, Technical Services |
1993-1994 |
|
| Manager, Professional Services |
1992-1993 |
|
| Developer, Professional Services |
1991-1992 |
|
| METAPHOR COMPUTER SYSTEMS, Eden Prairie, MN |
1989 - 1991 |
| SPSS, INC., Chicago, IL |
1987 - 1989 |
| Software Support Specialist |
|
|
| NORTHWESTERN UNIVERSITY MEDICAL SCHOOL, Chicago, IL |
1981 - 1987 |
EDUCATION
M.A., Sociology, The University of Chicago, Chicago, Illinois
B.A., Sociology and Spanish, St. Olaf College, Northfield, Minnesota
COMPUTER PROFICIENCIES
Operating Systems: UNIX (AIX, HP-UX, Solaris), Windows 2000/XP
Data Access: DB2, Oracle, Sybase, MySQL, Red Brick
Supporting Software: Microsoft Office, Macromedia Dreamweaver, CleverPath
products
Languages: SQL, HTML, PHP, JavaScript, UNIX Scripting